Set up email in the Outlook for Android app

Applies To: Outlook for Office 365Outlook for Office 365 for MacOutlook 2016More...

If you're trying to sign in to Office with your Microsoft account, you may get a message asking you for parental permission or to verify your age. 


For more information about why you're seeing this and how to resolve it, see Parental consent and Microsoft child accounts.


      Are you an adult receiving this message? See Age verification for parental consent.

            If you're having trouble using the Outlook for Android mobile app, Open an in-app Outlook support ticket. Or, if you have a work or school account that uses Office 365 for business or Exchange-based accounts, talk to your Office 365 admin for technical support.

Step 1 
Open the Outlook for Android app. The icon looks like this:


Outlook for Android


If you don't have it yet, download Outlook for Android from the Google Play Store.


              Note: See for more information and minimum requirements.


Step 2 
Tap Get Started if it's your first time.


Otherwise, open the Menu and tap Settings > Add Account > Add Email Account.


Tap and open the menu.


Go to Settings


Select Add Account


Step 3 
Enter your full email address, then tap Continue.


              Note: If you're asked to choose your provider, you'll have to Set up your Exchange manually or set up an IMAP or POP account.


Enter your email address.


Step 4 
Enter your email account password and tap Sign In or Next.


              Note: The sign in screen may look different for you depending on your email provider.


Enter your password for your email account.


Step 5 
If 2-step verification is enabled, verify yourself using the method you set up (6 digit code, phone call, or Microsoft Authenticator app).


              Note: If you're prompted to Set up 2-step verification for Office 365, it may be required by your IT admin.

          Check your text messages and enter the 6 digit code.        

Step 6 
If your IT admin has set additional policies, tap Activate and Activate again. Outlook may also request permission to access your calendar, contacts, etc. Tap Yes or Allow.

          Tap Activate to accept your admin device policy.